- Flagstaff Auto Repair
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Flagstaff Auto Repair
928-526-9159
3830 E. Huntington Drive #9
Flagstaff, AZ 86004 35.214820 -111.592640
http://flagstaff.mechanicnet.com/
928-526-9159
3830 E. Huntington Drive #9
Flagstaff, AZ 86004 35.214820 -111.592640
http://flagstaff.mechanicnet.com/
4.80/5.00 average rating
41 reviews
41 reviews
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| I've taken my car into flag auto before and was satisfied.I was experiencing some problems with my car and figured I'd be ahead of the game to take it in before it broke down. When I initially called Flagstaff Auto I was told I'd get a call back within the day, I didn't hear anything and called back at about 3 and the receptionist said they were almost done with my quote and would call me before five. They never called back and after a week my car broke down. I had it towed there, and left my information, after several days they still hadn't touched my car and hadn't called to say anything. When I told them about the phone call they not only didn't apologize but told me that I was the one in the wrong. I rented a vehicle for a week which was very costly, they said they couldn't find the part they needed my my vehicle so I had to go online and google it myself only to find 5 websites that carried the part immediately. They were super rude to the point of confrontation in the office with me, making me feel alienated and disrespected, after it was all said and done I told them I would be leaving a bad review and they tried to bribe me by taking $200 of the bill. It was an aweful experience and I'll never go back, to top it off my car still has the same problem I brought it in for. To quote what Dustin the head mechanic said on the phone"I run a million dollar a year business and I don't care about you"I know they have a dedicated customer base and I'm just one person, I'll never go back though and was really disappointed in how rude and discourteous they were to me. |
| Shop Comment Yusef, you are the reason businesses have a sign that says "We have the right to refuse service to anyone". Dustin was very nice to you and did apologise for not getting back to you as he explained we are a very busy repair shop and sometimes messages get misplaced. As for being rude to you....you started off your conversation with Dustin using VERY VERY foul lanuage, and he just said he did not need to be talked to that way and you got more belligerent. Calling him names and being very disrespectful..so unfortunately you were treated the way you treated the staff here..and for us bribing you that was a discount for the extra time it took due to not being able to get parts for your 1987 vehicle locally. Also we used a part for your vehicle from a supplier we normally don't use, we have had lots of problems ordering parts off the internet so we normally don't order parts from someone we don't do business with due to problems in the past. When you called the shop and advised that you found the part on the internet we informed you that the first two parts you "found" were incorrect and would not work on your vehicle. Dustin then gave you the correct part with a part number so you could look up parts availabiltiy. If we did not fix your vehicle how did we test drive it to confirm it was fixed and you drove it away that day (it was towed in because it wouldnt run correct) |
